@import"https://fonts.googleapis.com/css2?family=Manrope:wght@300;400;500;600;700;800&family=Space+Grotesk:wght@400;500;600;700&display=swap";:root{color-scheme:dark;--bg: #0b0f1c;--bg-strong: #0d1326;--surface: rgba(18, 24, 44, .78);--surface-strong: rgba(25, 32, 56, .92);--surface-solid: #141b33;--card: rgba(21, 29, 52, .9);--border: rgba(148, 163, 184, .18);--muted: #a5b4c7;--text: #eef2fb;--accent: #f97316;--accent-strong: #fb7185;--accent-cool: #38bdf8;--success: #22c55e;--warning: #f59e0b;--danger: #ef4444;--shadow: 0 20px 55px rgba(3, 7, 20, .35);--radius-lg: 22px;--radius: 16px;--radius-sm: 10px;--transition: .2s ease;--bg-gradient: radial-gradient(circle at top left, rgba(56, 189, 248, .12), transparent 45%), radial-gradient(circle at 10% 80%, rgba(249, 115, 22, .15), transparent 50%), radial-gradient(circle at 90% 20%, rgba(251, 113, 133, .2), transparent 45%), linear-gradient(180deg, #0a0e1c 0%, #0b1224 55%, #0c1328 100%)}[data-theme=light]{color-scheme:light;--bg: 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var(--border);padding:28px 22px;display:flex;flex-direction:column;gap:28px;position:sticky;top:0;z-index:5;min-height:0;height:100vh;overflow:auto}.brand-row{display:flex;align-items:center;justify-content:space-between;gap:12px}.brand{display:flex;gap:12px;align-items:center}.brand h1{margin:0;font-family:Space Grotesk,Manrope,sans-serif;font-size:20px;letter-spacing:.5px}.brand p{margin:4px 0 0;font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:1.2px}.brand-mark{width:44px;height:44px;border-radius:14px;background:linear-gradient(140deg,#38bdf8,#f97316);color:#0b1224;display:grid;place-items:center;font-weight:700;font-family:Space Grotesk,Manrope,sans-serif;box-shadow:0 10px 20px #0f172a73}.brand-mark.has-logo{background:color-mix(in srgb,var(--surface) 88%,transparent);color:var(--text);border:1px solid color-mix(in srgb,var(--border) 80%,transparent);padding:4px;box-shadow:0 10px 22px #0f172a5c}.brand-mark.has-logo img{width:100%;height:100%;object-fit:contain;border-radius:10px;display:block}.nav{display:flex;flex-direction:column;gap:10px;flex:1;min-height:0;overflow:auto;padding-right:4px;scrollbar-gutter:stable}.nav a{text-decoration:none;padding:12px 14px;border-radius:12px;color:var(--muted);font-weight:500;display:flex;align-items:center;gap:10px;justify-content:space-between;transition:var(--transition);border:1px solid transparent;background:transparent}.nav-icon{width:20px;height:20px;display:grid;place-items:center}.nav-text{flex:1}.nav a.active,.nav a:hover{color:var(--text);background:#3b82f614;border-color:#38bdf840;box-shadow:inset 0 0 0 1px #38bdf826}.sidebar-card{background:var(--surface);border-radius:var(--radius);padding:16px;border:1px solid var(--border);box-shadow:var(--shadow);display:grid;gap:10px}.sidebar-card 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10px;border-radius:10px;background:transparent;border:none;color:var(--text);font-size:12px;display:flex;align-items:center;gap:8px}.resolve-menu button:hover{background:#38bdf81f}[data-theme=light] .resolve-menu{background:#fffffffa;border-color:#94a3b873;box-shadow:0 18px 40px #0f172a1f}.snooze-modal{width:min(640px,92vw)}.snooze-search{border:1px solid var(--border);border-radius:12px;padding:10px 12px;background:transparent;color:var(--text);font-size:13px}.snooze-section{font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.08em}.snooze-list{display:grid;gap:6px}.snooze-list button{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:12px;border:1px solid rgba(148,163,184,.2);background:transparent;color:var(--text);font-size:13px;text-align:left;position:relative}.snooze-list button:hover{background:#38bdf81f}.snooze-list button:hover:before,.snooze-list button:focus-visible:before,.snooze-list button.is-active:before{content:"";position:absolute;left:0;top:8px;bottom:8px;width:3px;border-radius:999px;background:#3b82f6}.snooze-list button.is-active{background:#3b82f61f;border-color:#3b82f64d}.snooze-custom{display:grid;gap:10px}.snooze-custom label{display:grid;gap:6px;font-size:12px;color:var(--muted)}.snooze-custom input{border:1px solid var(--border);border-radius:12px;padding:8px 10px;background:transparent;color:var(--text)}.snooze-footer{display:flex;flex-wrap:wrap;gap:12px;font-size:11px;color:var(--muted)}.transfer-modal{width:min(520px,90vw)}.transfer-search{border:1px solid var(--border);border-radius:12px;padding:10px 12px;background:transparent;color:var(--text);font-size:13px}.transfer-list{display:grid;gap:8px}.transfer-list button{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:12px;border:1px solid rgba(148,163,184,.2);background:transparent;color:var(--text);font-size:13px;text-align:left}.transfer-list button:hover{background:#38bdf81f}.transfer-list button.is-active{background:#22c55e1f;border-color:#22c55e59;color:#15803d;font-weight:600}.transfer-empty{font-size:12px;color:var(--muted)}.thread-body{display:flex;flex-direction:column;gap:12px;padding:18px 20px 0;flex:1;min-height:0;position:relative}.thread-search-bar{display:flex;align-items:center;gap:12px;padding:8px 12px;border-radius:12px;border:1px solid var(--border);background:#0f172a8c}.thread-search-bar input{flex:1;border:none;background:transparent;color:var(--text);font-size:13px}.thread-search-meta{display:flex;align-items:center;gap:10px;font-size:12px;color:var(--muted)}.thread-search-actions{display:flex;align-items:center;gap:6px}.thread-search-prev svg{transform:rotate(180deg)}.thread-search-next svg{transform:rotate(0)}.message-bubble.search-match{box-shadow:0 0 0 2px #3b82f626}.message-bubble.search-active{box-shadow:0 0 0 2px #22c55e73}[data-theme=light] 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strong{color:var(--text);font-size:11px}.message-deleted{font-style:italic;color:var(--muted)}.message-menu-trigger{position:absolute;bottom:6px;right:6px;width:24px;height:24px;border-radius:8px;border:1px solid rgba(148,163,184,.3);background:#0f172aa6;color:var(--muted);display:grid;place-items:center;opacity:0;transition:var(--transition);z-index:2}.message-react-quick{position:absolute;top:50%;right:-28px;width:24px;height:24px;border-radius:999px;border:1px solid rgba(148,163,184,.3);background:#0f172aa6;color:var(--muted);display:grid;place-items:center;opacity:0;transition:var(--transition);transform:translateY(-50%);z-index:2}.message-react-quick svg{width:14px;height:14px}.message-bubble:hover .message-react-quick,.message-bubble:focus-within .message-react-quick{opacity:1}.message-bubble.out .message-react-quick{left:-28px;right:auto}[data-theme=light] .message-react-quick{background:#fffffff2;border-color:#94a3b873;color:#475569}.message-bubble:hover 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img{width:100%;max-height:min(380px,56vh);object-fit:cover;display:block}.image-overlay{position:absolute;right:8px;bottom:8px;display:inline-flex;align-items:center;gap:4px;padding:4px 8px;border-radius:999px;font-size:11px;color:#e2e8f0;background:#0f172ab8;border:1px solid rgba(148,163,184,.4);-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px)}.image-overlay .message-status{color:#cbd5e1}.message-footer{display:flex;align-items:center;justify-content:space-between;gap:10px}.message-status{display:inline-flex;align-items:center;font-size:11px;color:var(--muted)}.message-status.read{color:var(--accent-cool)}.message-status.failed{color:var(--danger)}.message-status svg{width:16px;height:16px}.message-bubble.out{align-self:flex-end;margin-left:auto;background:linear-gradient(135deg,#38bdf833,#f9731633);border-color:#38bdf859}.message-bubble.out.has-image{background:transparent;border:none}.message-bubble.out .message-footer{justify-content:flex-end;gap:8px;text-align:right}.message-menu{position:absolute;min-width:220px;background:var(--surface);border:1px solid var(--border);border-radius:14px;padding:6px;display:grid;gap:4px;box-shadow:var(--shadow);z-index:20}[data-theme=light] .message-menu,[data-theme=light] .message-submenu{background:#fffffffa;border-color:#94a3b873;box-shadow:0 18px 40px #0f172a1f}[data-theme=light] .message-reply{background:#f8fafce6}[data-theme=light] .reply-preview{background:#fffffff2;border-color:#94a3b859}[data-theme=light] .pinned-banner{background:#0ea5e91f;border-color:#0ea5e94d}[data-theme=light] .customer-drawer{background:#fffffffa;border-color:#94a3b873;box-shadow:0 18px 40px #0f172a1f}.message-menu button{display:flex;align-items:center;gap:10px;padding:8px 10px;font-size:12px;border-radius:10px;color:var(--text);justify-content:flex-start;text-align:left}.message-menu button:hover{background:#38bdf81f}.message-menu button.danger{color:var(--danger)}.message-menu-divider{height:1px;background:var(--border);margin:4px 0}.message-submenu{position:absolute;right:calc(100% - 6px);left:auto;background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:6px;min-width:160px;display:grid;gap:4px;box-shadow:var(--shadow);font-size:12px}.message-submenu button{justify-content:flex-start}.message-submenu.quick{right:auto}.message-submenu.reactions button{font-size:18px;line-height:1;padding:6px 8px}.message-submenu.reactions{display:flex;align-items:center;gap:6px;min-width:unset}.reply-preview{display:flex;align-items:flex-start;justify-content:space-between;gap:10px;padding:8px 10px;border-radius:12px;background:#0f172a80;border:1px solid rgba(148,163,184,.2);margin-bottom:10px}.reply-preview strong{display:block;font-size:12px}.reply-preview span{font-size:11px;color:var(--muted)}.pinned-banner{display:flex;align-items:center;gap:12px;padding:10px 12px;border-radius:12px;background:#38bdf81f;border:1px solid rgba(56,189,248,.4);color:var(--text)}.pinned-banner strong{flex:1;font-size:13px}.pinned-label{font-size:10px;text-transform:uppercase;letter-spacing:.6px;color:var(--muted)}.chat-header-info{background:transparent;border:none;padding:0;text-align:left;color:inherit;cursor:pointer}.chat-header-info h4{margin:0}.customer-drawer{position:sticky;top:0;align-self:stretch;width:320px;height:100%;overflow:auto;background:var(--surface);border-left:1px solid var(--border);border-radius:0;padding:12px 16px 16px;box-shadow:var(--shadow);z-index:20}.customer-drawer-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}.customer-drawer-title{display:flex;align-items:center;gap:10px}.customer-drawer-title strong{display:block;font-size:15px}.customer-drawer-title span{display:block;font-size:12px;color:var(--muted)}.customer-drawer-info{display:grid;gap:8px;font-size:12px;padding-bottom:12px;border-bottom:1px solid var(--border)}.customer-drawer-info div{display:grid;grid-template-columns:18px 1fr auto;gap:8px;align-items:center;color:var(--muted)}.customer-drawer-info .icon-button.subtle{width:24px;height:24px;border-radius:8px;border:1px solid transparent;color:var(--muted)}.customer-drawer-info .icon-button.subtle:hover{border-color:#94a3b866;background:#94a3b81f}.customer-drawer-actions{display:flex;gap:8px;padding:12px 0;border-bottom:1px solid var(--border)}.customer-drawer-actions .icon-button{width:34px;height:34px}.customer-drawer-actions .icon-button.danger{background:#f871711f;color:var(--danger);border-color:#f8717159}.customer-drawer-sections{display:grid;gap:12px;padding-top:12px}.drawer-section{border-bottom:1px solid var(--border);padding-bottom:12px}.drawer-section:last-child{border-bottom:none;padding-bottom:0}.drawer-section-header{display:flex;align-items:center;justify-content:space-between;font-size:13px;color:var(--text);background:transparent;border:none;padding:0;cursor:pointer;width:100%;text-align:left}.drawer-section-header svg{width:14px;height:14px;color:var(--muted);transform:rotate(0);transition:var(--transition)}.drawer-section-header.expanded svg{transform:rotate(90deg)}.drawer-section-body{margin-top:10px;display:grid;gap:10px;font-size:12px;color:var(--muted)}.drawer-action-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.drawer-info-line{display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:12px}.drawer-info-line span{color:var(--muted)}.drawer-pause{display:grid;gap:8px;padding:10px;border:1px dashed rgba(148,163,184,.35);border-radius:12px}.drawer-pause label{display:grid;gap:6px;font-size:11px;color:var(--muted)}.drawer-pause input{border:1px solid var(--border);border-radius:10px;padding:8px 10px;font-size:12px;background:transparent;color:var(--text)}.drawer-tags{display:grid;gap:8px}.drawer-tag-list{display:flex;flex-wrap:wrap;gap:6px}.drawer-tag{font-size:10px;padding:4px 8px;border-radius:999px;border:1px solid rgba(148,163,184,.3);color:var(--muted)}.drawer-form{display:grid;gap:10px}.drawer-form label{display:grid;gap:6px;font-size:11px;color:var(--muted)}.drawer-form input{border:1px solid var(--border);border-radius:10px;padding:8px 10px;font-size:12px;background:transparent;color:var(--text)}.drawer-form-actions{display:flex;justify-content:flex-end;gap:8px}.drawer-form-error{color:var(--danger);font-size:11px}.drawer-form-success{color:#22c55e;font-size:11px}.drawer-conversation-list{display:grid;gap:8px}.drawer-conversation-item{display:grid;gap:4px;border:1px solid var(--border);border-radius:10px;padding:8px 10px;text-align:left;background:transparent;color:var(--text)}.drawer-conversation-item span{color:var(--muted);font-size:11px}.message-bubble .message-reaction{position:absolute;bottom:-18px;right:8px;background:#0f172acc;border:1px solid var(--border);padding:4px 8px;border-radius:999px;font-size:18px;line-height:1;font-family:var(--emoji-font);display:inline-flex;align-items:center;justify-content:center}[data-theme=light] .message-bubble .message-reaction{background:#ffffffe6}.message-attachments{display:grid;gap:8px;margin-bottom:8px}.attachment-pill{display:grid;grid-template-columns:36px 1fr;gap:10px;align-items:center;padding:8px 10px;border-radius:12px;border:1px solid rgba(148,163,184,.3);background:#0f172ab3}[data-theme=light] .attachment-pill{background:#fffffff2}.attachment-pill.image{grid-template-columns:68px 1fr;align-items:center;padding:6px 8px}[data-theme=light] .attachment-pill.image{background:#fffffffa}.attachment-meta{min-width:0}.attachment-pill strong{display:block;font-size:13px}.attachment-pill span{font-size:11px;color:var(--muted)}.attachment-icon{width:36px;height:36px;border-radius:10px;display:grid;place-items:center;background:#38bdf833;font-family:var(--emoji-font)}.attachment-thumb{width:68px;height:68px;border-radius:14px;overflow:hidden;border:1px solid color-mix(in srgb,var(--border) 85%,transparent);background:#0f172a73;box-shadow:var(--shadow-soft)}.attachment-thumb img{width:100%;height:100%;object-fit:cover;display:block}[data-theme=light] .attachment-thumb{background:#ffffffe6}.attachment-pill.document .attachment-icon{background:#f9731633}.attachment-pill.audio .attachment-icon{background:#22c55e33}.attachment-panel .attachment-icon{width:24px;height:24px;border-radius:9px;background:var(--option-bg);color:var(--option-color);border:1px solid transparent}.thread-details{display:flex;flex-direction:column;gap:12px}.detail-card{border-radius:16px;padding:14px;background:#0f172ab3;border:1px solid var(--border)}.detail-card h5{margin:0 0 6px;font-size:14px}.detail-card p{margin:0 0 10px;color:var(--muted);font-size:13px}.detail-row{display:flex;justify-content:space-between;font-size:13px;color:var(--muted)}.detail-card ul{margin:0;padding-left:18px;color:var(--muted);font-size:13px}.composer{padding:14px 20px 20px;border-top:1px solid var(--border);background:#0f172a99;position:relative;overflow:visible}.composer-toolbar{display:flex;justify-content:space-between;gap:12px;align-items:center;margin-bottom:12px}.composer-tools{display:flex;gap:8px}.composer-input .composer-tools{flex-shrink:0;align-items:center}.composer-panels{position:absolute;left:20px;right:20px;bottom:calc(100% + 8px);display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px;z-index:5}.composer-panels.emoji-only{left:20px;right:20px;width:auto;grid-template-columns:1fr}.composer-panels.emoji-only .emoji-panel{width:100%;display:flex}.composer-panels.emoji-only emoji-picker.emoji-picker{width:100%;max-width:none;flex:1;min-width:0;height:360px;--emoji-size: 26px;--num-columns: 22;--emoji-padding: 6px}.composer-panels.attachments-only{left:12px;right:auto;width:min(200px,calc(100% - 24px));grid-template-columns:1fr;gap:4px}.image-draft-panel{margin:0 4px 12px;padding:10px;border-radius:18px;border:1px solid var(--border);background:var(--surface-solid);box-shadow:var(--shadow);display:grid;grid-template-rows:auto 1fr;gap:10px;max-height:60vh;position:relative;z-index:8}.image-draft-toolbar{display:flex;align-items:center;flex-wrap:wrap;gap:6px}.image-draft-toolbar .icon-button.active{border-color:color-mix(in srgb,var(--accent-cool) 70%,var(--border));background:color-mix(in srgb,var(--accent-cool) 16%,transparent);box-shadow:0 0 0 2px color-mix(in srgb,var(--accent-cool) 18%,transparent)}.image-draft-spacer{flex:1}.image-draft-apply{border:1px solid var(--border);border-radius:12px;padding:8px 12px;font-weight:700;font-size:12px;color:var(--text);background:color-mix(in srgb,var(--surface-solid) 85%,transparent);cursor:pointer;transition:var(--transition)}.image-draft-apply:hover{border-color:color-mix(in srgb,var(--accent-cool) 60%,var(--border));color:var(--accent-cool)}.image-draft-send{border:none;border-radius:12px;padding:8px 12px;font-weight:700;font-size:12px;color:#fff;background:linear-gradient(135deg,var(--accent),var(--accent-strong));cursor:pointer;transition:var(--transition)}.image-draft-send:hover{filter:brightness(1.05);transform:translateY(-1px)}.image-draft-editor{position:relative;min-height:340px;height:min(520px,58vh);border-radius:18px;overflow:hidden;background:radial-gradient(120% 140% at 0% 0%,rgba(56,189,248,.18),transparent 55%),radial-gradient(120% 140% at 100% 100%,rgba(14,116,144,.2),transparent 60%),color-mix(in srgb,var(--surface-solid) 86%,transparent);border:1px solid color-mix(in srgb,var(--border) 80%,transparent);box-shadow:inset 0 0 0 1px color-mix(in srgb,var(--border) 40%,transparent)}.image-editor-canvas{width:100%;height:100%;display:block;touch-action:none;cursor:default}.image-editor-canvas.tool-draw,.image-editor-canvas.tool-crop{cursor:crosshair}.image-editor-canvas.tool-text{cursor:text}.image-editor-hint{position:absolute;left:50%;bottom:10px;transform:translate(-50%);padding:6px 10px;border-radius:999px;font-size:12px;font-weight:600;color:var(--text);background:color-mix(in srgb,var(--surface-solid) 82%,transparent);border:1px solid color-mix(in srgb,var(--border) 70%,transparent);box-shadow:var(--shadow-soft);pointer-events:none}[data-theme=light] .image-draft-editor{background:radial-gradient(120% 140% at 0% 0%,rgba(14,165,233,.12),transparent 58%),radial-gradient(120% 140% at 100% 100%,rgba(56,189,248,.14),transparent 62%),color-mix(in srgb,var(--surface-solid) 94%,transparent)}.emoji-panel,.attachment-panel{background:#0f172ab3;border:1px solid var(--border);border-radius:16px;padding:12px}[data-theme=light] .emoji-panel,[data-theme=light] .attachment-panel{background:#ffffffe6}emoji-picker.emoji-picker{width:100%;height:320px;--emoji-size: 24px;--num-columns: 9;--background: transparent;--border-color: var(--border);--input-border-color: var(--border);--input-font-color: var(--text);--input-placeholder-color: var(--muted);--category-font-color: var(--muted);--indicator-color: var(--accent-cool);--button-hover-background: rgba(56, 189, 248, .12);--button-active-background: rgba(56, 189, 248, .2);--input-border-radius: 10px}[data-theme=light] emoji-picker.emoji-picker{--button-hover-background: rgba(14, 165, 233, .12);--button-active-background: rgba(14, 165, 233, .2)}.attachment-panel{display:grid;gap:0;padding:2px 0;background:var(--surface-solid);border-radius:14px;box-shadow:var(--shadow)}.attachment-card{--option-color: var(--accent-cool);--option-bg: rgba(56, 189, 248, 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